Customer Success Manager

Customer Success Manager (Remote Available)

Full-Time

Oakland, CA

   

Search Nurture is looking for an experienced Customer Success Manager to join our small but fast-growing digital marketing agency. Our company may be small, but our vision is big. We work with some great brands primarily in B2B Saas and Consumer Packaged Goods. A few examples are Intercom and Databricks or Jergens, Curel, and Biore.

 

Our mission as a company is to change the way marketing works by making it better and more accessible for everyone involved. What does that mean? Providing the maximum value and service that we can for our clients and employees.

 

Responsibilities

  • Manage day-to-day client communications and serve as the main point of contact for a defined group of clients
  • Coordinate day-to-day communications between clients and internal teams
  • Orchestrate internal teams to help lead the development and delivery of ongoing campaign performance updates and client-facing presentations within agreed-upon deadlines
  • Develop deep knowledge of client marketing goals to further support your leadership of strategies and recommendations for clients
  • Stay abreast of and share insights about industry shifts that impact our clients’ businesses
  • Foster collaboration and inspire innovation among teams

Requirements

  • 5+ years client engagement/account management experience within digital marketing
  • Experience managing cross-functional teams
  • A professional communicator that can share updates and ideas effectively to all levels of managers and leaders.
  • Ability to articulate complex strategies to an audience with varying degrees of digital knowledge/expertise
  • Experience using project management tools such as Asana, Trello, Wrike, and Jira
  • Candidate must be open to travel as needed

About Search Nurture

 

100% Employer paid Kaiser Gold Plan and Delta Dental, with other options for care packages. This plan includes Vision Checkups.

 

Work/life balance is important to us, which is why we offer flexible work schedules, remote work options, and unlimited PTO.

 

Next to Lake Merrit, our sunny office is on a beautiful rooftop garden with a beautiful pond that is a map of Lake Merritt. Within the Port Workspaces, other amenities include bicycle parking, 24-hour access, unlimited tea, kombucha, coffee, and beer. Weekly Yoga classes. Maintained kitchens, bathrooms, lots of space to work, and many different types of rooms to work from.

 

Finally, a workplace that encourages growth, not just in your field, but personally, and throughout the company as well.

 

Search Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 
If you’re interested in joining our team, please email your resume to hello@searchnurture.com
 
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